Policies when staying at Inn on Lake Granbury

Room Rates: Room rates are priced the same for single or double occupancy, based on the day of the week. Rates are subject to change at any time and may be higher on a Sunday preceding a holiday. We may also require a 2-night minimum on some weekends during the year. Please check our availability calendar for rates on specific dates.

Our rates include a full gourmet breakfast each morning and appetizers and beverages each afternoon of your stay. Rates are based on one or two people per room. We do not allow more than 2 guests per room or suite. The Cottage accommodates 1-3 adults, and the Lake House accommodates 1-5 adults. We do not allow group events, ie. parties, receptions or any other group gatherings in the Lake House or The Cottage or any other guest accommodation, and this policy includes guests not staying at the Inn unless known and approved in advance by Inn management. Local taxes (13%) are not included in room rates.

Check in & Check Out: Check-in starts at 3pm and check-out is at 11am on day of departure. If you plan on arriving after 7pm, please call the Inn at 817-573-0046 to let us know your approximate time of arrival for check-in.

Deposits: Reservations are charged an advance deposit at the time of the reservation totaling one night’s stay or room charges for multiple-night stays. Any balance due is paid at check-out. Your reservation confirmation is emailed upon receipt of your reservation and once the first night’s deposit has been charged successfully. Visa, MasterCard, Discover, American Express, and checks with proper ID are welcome.

Smoking, Pets and Kids:

• We are sorry, but we do not allow pets.
• The Inn is also a non-smoking Inn. Smoking is only permitted outside and away from porches, balconies and buildings.
• Please note we do not allow children under the age of 18 to stay at the Inn unless you book all the rooms for your stay. We appreciate your understanding since we are a romantic getaway for couples.

Gift Cards or Certificates: Please let us know when you make your reservation, either over the phone or through email, if you have a gift card or gift certificate. Please also be sure to read any restrictions or expiration dates to be sure it can be redeemed at our Inn for your stay. Gift cards or certificates may not be redeemable if we cannot verify Inn on Lake Granbury’s issued gift certificate number in our system, or if you do not present the gift card or certificate during your stay. You may only reschedule a gift certificate stay one time.

We do not issue new gift certificates for lost gift certificates, even if they were previously issued by Inn on Lake Granbury. If you have any questions, please call us at 817-573-0046.

Cancellations:

• Cancellations 10 days or more prior to arrival – 100% refund of advance deposit less a $35 cancellation fee
• Cancellations less than 10 days prior to arrival – 50% refund of advance deposit
• Cancellations within 2 days prior to arrival – no refund of advance deposit

We do not allow more than one time to reschedule a stay. Once rescheduled, the date is firm and cannot be rescheduled again. The cancellation policy noted above does not apply to rescheduled stays. If a stay is canceled after being rescheduled to a new date, any payments made are forfeited.

All cancellations must be made by email to be accepted. Phone cancellations are not accepted. No shows are charged the full amount of their stay.

ADA Accessibility: The Inn on Lake Granbury is committed to facilitating the accessibility and usability of this website for all people with disabilities. We will continue to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) or such other standards as required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology.

In addition, we work to ensure every guest who wishes to visit can do so regardless of their physical abilities. When the Inn on Lake Granbury was built, ADA regulations were a prime focus for our guests with disabilities which included a site visit from State ADA authority for assured compliance. Among other ways we comply with ADA:

• We ensure that individuals with disabilities can make reservations during the same hours and in the same manner as individuals without disabilities.
• We have identified and described accessible features in our bed and breakfast and guest rooms in detail to allow individuals with disabilities to determine whether our B&B meets their needs.
• We ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented.
• We guarantee that the specific accessible guest rooms, once reserved, are held for the reserving customer. We make reasonable efforts with third-party reservation systems to make accessible rooms available through at least some of these services and we provide these third-party services with information concerning the features of the accessible rooms.
• Guests with legitimate service animals as defined in the ADA will be provided access to all areas of the inn afforded to those without service animals.

Guest Room with Proven ADA Compliant Features:

• John St. Helen: This first floor room offers wider doorways which provide un-obstructive maneuverability for wheelchair access, iron twin beds that can be converted into a king bed, and both an interior and exterior entrance. The large private bath features an oversized roll/walk-in shower with bench seating, hand held shower head, handrails, and single roll-under vanity sink.
  
  • The guests of this room may park in designated parking and enter directly into the John St. Helen guest room through its private, barrier-free outdoor entrance.
  • Guest Check-in is located in the Main House by the parking area. There is clear access to the check-in area or guests may opt for an in-room check in.

Common Area Space with Handicap Accessibility:

• The common areas of The Inn on Lake Granbury can be accessed by wheelchair, including the dining room, which offers a clear, wide entrance area and individual tables.
• Walking paths are paved for easy wheelchair navigation through landscaped grounds, to the pool and water viewing areas.

For special accommodation needs, please call us directly at (877) 573-0046 so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.

Please be aware that our efforts are ongoing. You may email us at info@innonlakegranbury.com or call us 24/7 at (877) 573-0046 with questions or concerns regarding ADA accessibility, including issues accessing the website or with questions regarding the accessibility and personal needs of the various rooms.